Documenting existing workflows
Identifying process improvements
Onboarding new team members
Discovering inefficiencies and bottlenecks
Planning system implementations
Analyzing customer journeys
Automating manual processes
Training and documentation

Quick Start

Minimal working example:

Mapping Approaches:

Current State (AS-IS):
  Purpose: Understand existing process
  Participants: People doing the work
  Timeline: 2-4 hours
  Output: Current workflow diagram
  Benefits: Identifies real bottlenecks

Future State (TO-BE):
  Purpose: Design improved process
  Participants: Cross-functional team
  Timeline: 4-8 hours
  Output: Improved workflow design
  Benefits: Clear vision for change

Value Stream Mapping:
  Purpose: Focus on value-added vs waste
  Participants: Process owners, operations
  Timeline: Full day
  Output: Detailed flow with timing
  Benefits: Identifies waste and delays

Swimlane Diagram:
  Purpose: Show roles and responsibilities
// ... (see reference guides for full implementation)

Reference Guides

Detailed implementations in the references/ directory:

Guide	Contents
Process Documentation	Process Documentation
Current State Analysis	Current State Analysis
Future State Design	Future State Design
Process Improvement Metrics	Process Improvement Metrics

Best Practices

✅ DO

Map current state first before designing changes
Include all stakeholders in mapping sessions
Document actual processes, not theoretical ones
Identify waste and bottlenecks
Design future state with team input
Include decision points and exceptions
Add timing and resource information
Keep processes simple and visual
Update maps when processes change
Use mapping to drive continuous improvement

❌ DON'T

Skip documenting current state
Design future state without understanding current
Over-complicate process diagrams
Forget about edge cases and exceptions
Ignore process performance metrics
Create maps that nobody can understand
Design improvements without involving people doing work
Implement changes without validating process
Leave outdated maps in documentation
Ignore customer perspective

process-mapping

Process Mapping

Table of Contents

Overview

When to Use