Zendesk Skill

Manage customer support with Zendesk's comprehensive help desk platform.

Quick Install

curl -sSL https://canifi.com/skills/zendesk/install.sh | bash

Or manually:

cp -r skills/zendesk ~/.canifi/skills/

Setup

Configure via canifi-env:

# First, ensure canifi-env is installed:
# curl -sSL https://canifi.com/install.sh | bash

canifi-env set ZENDESK_SUBDOMAIN "your_subdomain"
canifi-env set ZENDESK_EMAIL "your_email"
canifi-env set ZENDESK_API_TOKEN "your_api_token"

Privacy & Authentication

Your credentials, your choice. Canifi LifeOS respects your privacy.

Option 1: Manual Browser Login (Recommended)

If you prefer not to share credentials with Claude Code:

1. Complete the Browser Automation Setup using CDP mode
2. Login to the service manually in the Playwright-controlled Chrome window
3. Claude will use your authenticated session without ever seeing your password

Option 2: Environment Variables

If you're comfortable sharing credentials, you can store them locally:

canifi-env set SERVICE_EMAIL "your-email"
canifi-env set SERVICE_PASSWORD "your-password"

Note: Credentials stored in canifi-env are only accessible locally on your machine and are never transmitted.

Capabilities

1. Ticket Management: Create, update, and resolve support tickets
2. Customer Profiles: Manage customer information and interaction history
3. Knowledge Base: Search and create help center articles
4. Macros & Automation: Apply macros and automated responses
5. Reporting & Analytics: Access support metrics and agent performance

Usage Examples

Create Ticket

User: "Create a support ticket for billing inquiry from john@customer.com"
Assistant: Creates ticket with customer and category

Update Status

User: "Mark ticket #12345 as solved"
Assistant: Updates ticket status to solved

Search Tickets

User: "Find all open tickets from TechCorp"
Assistant: Returns open tickets for organization

Apply Macro

User: "Apply the 'password reset' macro to this ticket"
Assistant: Applies macro with response template

Authentication Flow

1. Enable API access in Zendesk Admin
2. Create API token in admin settings
3. Use email/token authentication
4. OAuth available for apps

Error Handling

Error	Cause	Solution
401 Unauthorized	Invalid credentials	Verify email and token
403 Forbidden	Insufficient permissions	Check agent role
404 Not Found	Ticket not found	Verify ticket ID
429 Rate Limited	Too many requests	Implement backoff

Notes

• Industry-leading help desk platform
• Suite includes Support, Chat, Talk, Guide
• Extensive marketplace for apps
• Multi-brand support available
• Omnichannel routing in Suite plans
• AI-powered answer bot available