Startup IT Troubleshooting

Run lightweight IT operations for startups and small teams.

Priority Triage Order

1. Company-wide outages (internet, SSO, email)
2. Executive or customer-facing blockers
3. Team-wide performance degradations
4. Individual workstation issues

Common Fix Playbooks

• Identity and access lockouts
• VPN and Wi-Fi reliability issues
• Laptop disk and memory pressure
• Endpoint patching and update failures
• Printer and conferencing room failures

Process Best Practices

• Keep an internal runbook and known-issues log.
• Standardize onboarding/offboarding checklists.
• Track asset ownership and warranty windows.
• Escalate recurring incidents into root-cause fixes.

Related Skills

• incident-management - Structured incident handling
• runbook-creation - Documentation standards