helpdesk-automation
Pass
Audited by Gen Agent Trust Hub on Feb 17, 2026
Risk Level: SAFEPROMPT_INJECTION
Full Analysis
- [Prompt Injection] (LOW): The skill provides instructions for tools that ingest untrusted data from external HelpDesk tickets, creating a surface for indirect prompt injection.
- Ingestion points: Ticket content retrieved via
HELPDESK_LIST_TICKETSandHELPDESK_LIST_CANNED_RESPONSES. - Boundary markers: No delimiters or instructions are provided to the agent to treat external ticket data as untrusted.
- Capability inventory: The skill utilizes read-only tools for listing and browsing ticketing data.
- Sanitization: No sanitization or validation steps are mentioned in the workflow.
- [External Downloads] (LOW): The setup instructions direct the user to add an external MCP server at
https://rube.app/mcp. While this is a configuration for the stated service provider, the domain is not on the trusted external source list.
Audit Metadata