zendesk-automation
Pass
Audited by Gen Agent Trust Hub on Feb 17, 2026
Risk Level: SAFEPROMPT_INJECTIONEXTERNAL_DOWNLOADS
Full Analysis
- PROMPT_INJECTION (LOW): The skill is vulnerable to indirect prompt injection due to its core function of processing external Zendesk data.
- Ingestion points: Untrusted data enters the agent context through
ZENDESK_LIST_ZENDESK_TICKETS,ZENDESK_GET_ZENDESK_TICKET_BY_ID(ticket comments/descriptions), andZENDESK_SEARCH_ZENDESK_USERS(user-provided metadata). - Boundary markers: Absent. The instructions do not provide delimiters or specific warnings to the agent to disregard instructions found within ticket content.
- Capability inventory: The skill provides significant capabilities, including the ability to delete tickets (
ZENDESK_DELETE_ZENDESK_TICKET), modify ticket statuses, and send outbound communications viaZENDESK_REPLY_ZENDESK_TICKET. - Sanitization: Absent. There is no instruction to escape or validate ticket bodies before processing.
- EXTERNAL_DOWNLOADS (LOW): The skill directs users to configure an external MCP server at
https://rube.app/mcpand references tool documentation atcomposio.dev. While these are established services in the agent ecosystem, they are not included in the predefined list of trusted organizations.
Audit Metadata