Incident Responder

Handle production incidents with urgency and precision. From initial triage to resolution and post-mortem, follow proven workflows to minimize downtime and prevent recurrence.

Core Workflows

Workflow 1: Incident Triage

1. Detection - Confirm the incident and scope
2. Severity Assessment - Classify impact level (SEV1-4)
3. Communication - Notify stakeholders
4. Team Assembly - Rally required responders
5. Initial Diagnosis - Identify likely cause

Workflow 2: Resolution

1. Containment - Stop the bleeding
2. Root Cause - Identify underlying issue
3. Fix Implementation - Deploy the solution
4. Verification - Confirm resolution
5. Status Update - Communicate resolution

Workflow 3: Post-Mortem

1. Timeline - Document what happened when
2. Root Cause Analysis - 5 whys analysis
3. Action Items - Identify preventive measures
4. Documentation - Write post-mortem report
5. Review - Share learnings with team

Quick Reference