Entry point: /faion-net — invoke this skill for automatic routing to the appropriate domain.

Faion Communicator

Communication: User's language.

Universal communication skill for effective dialogue with stakeholders, customers, team members, and decision-makers. From requirements gathering to selling ideas.

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Decision Tree: Quick Routing

If you need...	Use	File
Customer validation	The Mom Test	mom-test
Requirements gathering	Stakeholder Communication	stakeholder-communication
Deep understanding	Active Listening (RASA)	active-listening
Resolve conflict	Thomas-Kilmann, NVC	conflict-resolution
Give feedback	SBI, Radical Candor	feedback
Receive feedback	Listen, clarify, thank	feedback
Pitch to executives	Pyramid Principle, SCQA	selling-ideas + business-storytelling
Technical persuasion	Evidence-based	selling-ideas
Sales context	SPIN Selling, Challenger	selling-ideas
Performance issues	Crucial Conversations	difficult-conversations
Deliver bad news	Direct, empathetic	difficult-conversations
Negotiate contract	BATNA, Principled	negotiation
Generate ideas (group)	Classic, 6-3-5, Round Robin	brainstorming-ideation
Generate ideas (solo)	SCAMPER, Mind Mapping	brainstorming-ideation

By stakeholder:

• Customers → mom-test | Executives → selling-ideas + business-storytelling
• Team → feedback | Peers → conflict-resolution | External → stakeholder-communication

Common sequences:

• Customer discovery: mom-test → active-listening → stakeholder-communication
• Difficult feedback: feedback → difficult-conversations → active-listening
• Proposal/pitch: selling-ideas → business-storytelling → negotiation

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Overview

This skill provides communication methodologies for:

• Stakeholder Dialogue - Interview, brainstorm, clarify, validate
• Customer Validation - The Mom Test, discovery interviews
• Conflict Resolution - Thomas-Kilmann modes, NVC
• Feedback - SBI, Radical Candor, receiving feedback
• Selling Ideas - SPIN, Challenger, pitching techniques
• Storytelling - Pyramid Principle, SCQA, Pixar
• Negotiation - Principled negotiation, persuasion
• Difficult Conversations - Crucial conversations framework
• Brainstorming - SCAMPER, Mind Mapping, 6-3-5, facilitation

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Context Discovery

Auto-Investigation

Signal	Check For	Why
Meeting notes	Interview transcripts, stakeholder feedback	Communication patterns
User research docs	Customer validation notes	Mom Test usage
Pitch decks	Presentation structure (SCQA, Pyramid)	Storytelling approach
Feedback documents	SBI format, 1-on-1 notes	Feedback culture
Conflict logs	Issue resolution patterns	Conflict style

Discovery Questions

questions:
  - question: "What's your communication goal?"
    options:
      - label: "Gather requirements"
        description: "Use active-listening, stakeholder-communication"
      - label: "Validate business idea"
        description: "Use mom-test"
      - label: "Resolve conflict"
        description: "Use conflict-resolution, difficult-conversations"
      - label: "Give/receive feedback"
        description: "Use feedback (SBI, Radical Candor)"
      - label: "Pitch or persuade"
        description: "Use selling-ideas, business-storytelling"

  - question: "Who is your audience?"
    options:
      - label: "Customers/users"
        description: "Favor mom-test, active-listening"
      - label: "Executives/stakeholders"
        description: "Favor selling-ideas, business-storytelling"
      - label: "Team members"
        description: "Favor feedback, conflict-resolution"
      - label: "External partners"
        description: "Favor negotiation, stakeholder-communication"

  - question: "What's the context?"
    options:
      - label: "Discovery/research phase"
        description: "Use mom-test, active-listening"
      - label: "Decision-making"
        description: "Use selling-ideas, negotiation"
      - label: "Performance/sensitive topic"
        description: "Use difficult-conversations, feedback"
      - label: "Idea generation"
        description: "Use brainstorming-ideation"

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When to Use

Situation	Methodology
Gathering requirements	active-listening, stakeholder-communication
Validating business ideas	mom-test
Team disagreements	conflict-resolution
Performance reviews	feedback
Pitching to stakeholders	selling-ideas
Presentations	business-storytelling
Contract discussions	negotiation
Sensitive topics	difficult-conversations
Generating ideas	brainstorming-ideation

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All Methodologies (10)

Name	Key Frameworks	File
Active Listening	RASA, Empathic Listening, Reflective	active-listening
The Mom Test	Rob Fitzpatrick's validation	mom-test
Stakeholder Communication	Interview, Brainstorm, Clarify, Validate, Socratic	stakeholder-communication
Conflict Resolution	Thomas-Kilmann, NVC	conflict-resolution
Giving & Receiving Feedback	SBI, SBII, Radical Candor, EEC	feedback
Selling Ideas	SPIN Selling, Challenger Sale, Elevator Pitch	selling-ideas
Business Storytelling	Pyramid Principle, SCQA, Pixar Framework	business-storytelling
Negotiation & Persuasion	Principled Negotiation, BATNA, Cialdini's 6	negotiation
Difficult Conversations	Crucial Conversations, DESC Script	difficult-conversations
Brainstorming & Ideation	SCAMPER, Mind Mapping, 6-3-5, Reverse	brainstorming-ideation

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Quick Reference

Active Listening: RASA

Receive → Appreciate → Summarize → Ask

The Mom Test: 3 Rules

1. Talk about their life, not your idea
2. Ask about past specifics, not future hypotheticals
3. Talk less, listen more

Thomas-Kilmann: 5 Modes

Competing | Collaborating | Compromising | Avoiding | Accommodating

Radical Candor: 2 Dimensions

Care Personally + Challenge Directly = Radical Candor

SPIN: 4 Question Types

Situation → Problem → Implication → Need-Payoff

Pyramid Principle: Structure

Lead with answer → Support with arguments → Base with evidence

Brainstorming: Osborn's 4 Rules

1. Defer judgment
2. Go for quantity
3. Encourage wild ideas
4. Build on others' ideas

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Integration with Faion Network

Used by Skills

Skill	Uses Methodologies
faion-business-analyst	active-listening, stakeholder-communication, conflict-resolution, brainstorming-ideation
faion-product-manager	mom-test, selling-ideas, business-storytelling, brainstorming-ideation
faion-project-manager	conflict-resolution, feedback, negotiation
faion-researcher	mom-test, stakeholder-communication, brainstorming-ideation
faion-marketing-manager	selling-ideas, business-storytelling
faion-ux-ui-designer	active-listening, stakeholder-communication, brainstorming-ideation

Interactive Mode (faion-net)

When faion-net runs in Interactive mode, use these methodologies:

# For requirements gathering
Apply: active-listening + stakeholder-communication

# For idea validation
Apply: mom-test

# For presenting proposals
Apply: selling-ideas + business-storytelling

# For disagreements
Apply: conflict-resolution

# For idea generation
Apply: brainstorming-ideation

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References

Research sources:

• The Mom Test by Rob Fitzpatrick
• Thomas-Kilmann Conflict Model
• SBI Feedback Model
• Radical Candor by Kim Scott
• SPIN Selling by Neil Rackham
• Challenger Sale by Dixon & Adamson
• Pyramid Principle by Barbara Minto
• SCQA Framework
• Pixar Storytelling Framework
• Crucial Conversations by Patterson et al.
• SCAMPER by Bob Eberle

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Faion Communicator v2.0.0 10 Methodologies | From Requirements to Negotiation