Pages: Refund / Return Policy

Guides refund and return policy page content for e-commerce and digital products.

When invoking: On first use, if helpful, open with 1–2 sentences on what this skill covers and why it matters, then provide the main output. On subsequent use or when the user asks to skip, go directly to the main output.

Initial Assessment

Identify:

Product type: Physical, digital, subscription, or mixed
Policy: Time window, conditions, process
Jurisdiction: Consumer rights (EU, etc.)

Best Practices

Essential Elements

Element	Purpose
Eligibility	What can be returned; time limits
Process	How to request; steps
Refund method	Original payment; timeline
Exclusions	Non-refundable items
Contact	Support for returns

Content

Clear: Simple language; no legalese
Scannable: Headings, bullets
Complete: Answer common questions
Up to date: Review when policy changes

Placement

Footer; checkout; product pages
Link from FAQ when relevant

Output Format

Outline for refund/return policy
Key sections and content
Disclaimer: Recommend legal review

Related Skills

pages-legal: Refund is often a legal page
pages-faq: FAQ may link to refund policy
pages-privacy: Footer grouping

pages-refund