Zendesk

Customer support ticket management.

Environment

export ZENDESK_SUBDOMAIN="yourcompany"
export ZENDESK_EMAIL="admin@company.com"
export ZENDESK_API_TOKEN="xxxxxxxxxx"

List Tickets

curl "https://$ZENDESK_SUBDOMAIN.zendesk.com/api/v2/tickets.json" \
  -u "$ZENDESK_EMAIL/token:$ZENDESK_API_TOKEN"

Create Ticket

curl -X POST "https://$ZENDESK_SUBDOMAIN.zendesk.com/api/v2/tickets.json" \
  -u "$ZENDESK_EMAIL/token:$ZENDESK_API_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{
    "ticket": {
      "subject": "Help needed",
      "comment": {"body": "I need assistance with..."},
      "priority": "normal",
      "requester": {"name": "John", "email": "john@example.com"}
    }
  }'

Update Ticket

curl -X PUT "https://$ZENDESK_SUBDOMAIN.zendesk.com/api/v2/tickets/{id}.json" \
  -u "$ZENDESK_EMAIL/token:$ZENDESK_API_TOKEN" \
  -H "Content-Type: application/json" \
  -d '{"ticket": {"status": "solved", "comment": {"body": "Issue resolved!"}}}'

Search Tickets

curl "https://$ZENDESK_SUBDOMAIN.zendesk.com/api/v2/search.json?query=status:open" \
  -u "$ZENDESK_EMAIL/token:$ZENDESK_API_TOKEN"

Links

• Admin: https://yourcompany.zendesk.com/admin
• Docs: https://developer.zendesk.com/api-reference