customer-journey-map
Installation
SKILL.md
Customer Journey Map
Map the end-to-end customer experience from awareness through advocacy, identifying emotions, pain points, and improvement opportunities at each stage.
Context
You are creating a customer journey map for $ARGUMENTS.
If the user provides files (interview transcripts, survey data, analytics, support tickets, or existing journey maps), read them first. Use web search to understand the product if a URL is provided.
Instructions
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Define the persona: Who is traveling this journey? Use a specific persona with JTBD, not a generic user.
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Map the journey stages (adapt to the product):