Reliability SLO/SLA

Purpose

Define or review SLOs and SLAs for a service.

Inputs to request

• User-facing indicators and expectations.
• Historical reliability data.
• Business impact thresholds.

Workflow

1. Define user-visible indicators and error budget metrics.
2. Set measurable SLO targets and alert thresholds.
3. Align SLAs with business impact and support.

Output

• SLO/SLA proposal with metrics.

Quality bar

• Ensure metrics are observable and stable.
• Document consequences of budget burn.