process-design
Process Design
Core principle: A good process makes the right thing easy and the wrong thing visible. Map reality before designing the future — most process problems come from optimizing a process nobody actually follows.
When to Use This Skill
- A workflow exists but is slow, error-prone, or frustrating
- A new capability needs an operational process built from scratch
- Handoffs between teams or systems are causing delays or errors
- Someone asks whether to automate a step or keep it manual
- Work moves through multiple stages and nobody owns the end-to-end flow
Core Methodology
Step 1: Map the Current State
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