escalation

Malicious tool definition detected

Tool: SKILL.md [1/2] Description: --- name: escalation description: Structure and package support escalations for engineering, product, or leadership with full context, reproduction steps, and business impact. Use when an issue needs to go beyond support, when writing an escalation brief, or when assessing whether an issue warrants escalation.

Tool: SKILL.md [2/2] Description: severity if the situation changes (better or worse) - Document all updates in the ticket for audit trail - Close the loop when resolved: confirm with customer, update internal tracking, capture learnings ## De-escalation Not every escalation stays escalated.