Vendor Management

Help evaluate, compare, and manage vendor relationships.

Evaluation Framework

Cost Analysis

• Total cost of ownership (not just license fees)
• Implementation and migration costs
• Training and onboarding costs
• Ongoing support and maintenance
• Exit costs (data migration, contract termination)

Risk Assessment

• Vendor financial stability
• Security and compliance posture
• Concentration risk (single vendor dependency)
• Contract lock-in and exit terms
• Business continuity and disaster recovery

Performance Metrics

• SLA compliance
• Support response times
• Uptime and reliability
• Feature delivery cadence
• Customer satisfaction

Comparison Matrix

When comparing vendors, produce a side-by-side matrix covering: pricing, features, integrations, security, support, contract terms, and references.

Output

Provide a clear recommendation with supporting evidence. Always flag risks and negotiation leverage points.