Slack User Context

Use Slack workspace awareness to make NetClaw's interactions smarter — knowing who's online, who's on-call, respecting Do Not Disturb, and personalizing responses based on user roles and expertise.

Slack OAuth Scopes Used

Scope	Purpose
users:read	View workspace members and their basic info
users.profile:read	View detailed profiles (title, department, timezone)
users:write	Set NetClaw's own presence status
dnd:read	Check Do Not Disturb before escalating
im:read	View DM channel info
im:history	Read DM context for personalized responses
channels:read	Know which channels exist and their purposes
search:read.public	Search public channels for relevant discussions

User-Aware Behaviors

1. Escalation Routing

Before escalating an alert to a specific person:

1. Check DND status — Is the engineer in Do Not Disturb mode?
2. Check presence — Are they active, away, or offline?
3. Check timezone — Is it their working hours?
4. Check profile title — Are they the right role for this issue?

Escalation Decision Matrix:

DND	Presence	Severity	Action
Off	Active	Any	Mention directly
Off	Away	P1/P2	Mention (they'll see notification)
Off	Away	P3/P4	Post to channel, don't mention
On	Any	P1	Mention anyway (override DND for P1)
On	Any	P2	Try next person in rotation
On	Any	P3/P4	Post to channel only

2. Personalized Response Depth

Adjust response complexity based on who's asking:

From user profile title/department:

Title Contains	Response Style
"Network Engineer", "CCIE"	Full technical detail, CLI output, protocol specifics
"NOC", "Operations"	Actionable steps, severity, impact summary
"Manager", "Director"	Executive summary, business impact, timeline
"Security", "InfoSec"	Focus on security implications, CVEs, compliance
"Developer", "DevOps"	API perspectives, connectivity impact, service mapping
"Help Desk", "Support"	Simple status, ETA, who to contact

3. Timezone-Aware Scheduling

When scheduling reports or maintenance windows:

• Read the requesting user's timezone from their Slack profile
• Present times in THEIR timezone (not just UTC)
• Warn if proposed maintenance window is outside their business hours
• Suggest alternatives that work across timezones for multi-region teams

4. Context from Previous Conversations

When a user asks a follow-up question:

• Check recent DM and channel history for context
• Reference previous reports or investigations
• Don't re-explain concepts they've already discussed
• Build on previous analysis rather than starting fresh

Team Awareness Features

On-Call Roster Awareness

When NetClaw needs to escalate:

:telephone_receiver: *Escalation Attempt*
Checking team availability...

• @engineer1 — :green_circle: Active (Network Engineer) — *SELECTED*
• @engineer2 — :red_circle: DND until 08:00 EST (Senior NetEng)
• @engineer3 — :yellow_circle: Away (NOC Analyst) — last active 2h ago
• @manager1 — :green_circle: Active (Net Ops Manager) — CC'd on P1

Escalating to @engineer1...

Workload Context

If NetClaw sees a user is already active in multiple incident threads:

:information_source: Note: @engineer1 is currently active in 2 other incident threads.
Consider routing to @engineer3 if this is non-urgent.

Handoff Between Shifts

When a shift change is approaching:

:arrows_counterclockwise: *Shift Handoff Summary for @nightshift_engineer*

*Active Items:*
1. :warning: R2 memory trending high (78% → 82% over 8h) — monitoring
2. :wrench: SW1 firmware upgrade scheduled for 02:00 UTC — prep done
3. :white_check_mark: R1 Loopback99 change completed and verified

*Pending:*
4. :hourglass: Waiting on ISP ticket #45678 for R3 circuit
5. :clipboard: Security audit scheduled for SW2 tomorrow

_Full context in #netclaw-reports thread →_

NetClaw Presence Management

Set NetClaw's own presence to reflect its status:

NetClaw Status	Slack Presence	Meaning
Idle	:green_circle: Active	Ready for requests
Running health check	:green_circle: Active	Processing (responsive)
Running fleet-wide ops	:yellow_circle: Away	Batch processing (may be slow)
Error / unreachable MCP	:red_circle: DND	Degraded — some skills unavailable

Search for Context

Before answering questions about the network, search public channels for recent discussions:

• Search for device names mentioned in recent messages
• Find previous troubleshooting threads about the same device
• Reference prior decisions about the network architecture
• Link to relevant existing threads instead of duplicating information

Privacy and Boundaries

• Never expose user DND details, exact schedules, or personal info to other users
• Only use profile information to improve routing and response quality
• Don't track user activity patterns beyond immediate operational needs
• Respect when users don't want to be disturbed — follow the escalation matrix
• Be transparent about what context you're using when personalizing responses

Integration with Other Skills

Skill	User Context Enhancement
slack-network-alerts	Route to active, available engineers
slack-incident-workflow	IC assignment based on availability
slack-report-delivery	Adjust detail level per audience
All pyATS skills	Include requestor context in GAIT trail