Job Stories Expert

Overview

Write job stories using the Jobs-to-Be-Done (JTBD) framework. Unlike traditional user stories that focus on roles ("As a user..."), job stories focus on the situation, motivation, and desired outcome. This shift produces requirements that are more grounded in real user context and less likely to encode assumptions about who the user is.

The format is When [situation], I want to [motivation], so I can [outcome]. Removing the role and describing the situation matters because the same person has different needs in different situations, different people in the same situation share needs, and situations are observable and testable while roles are abstract labels.

Core Capabilities

• JTBD discovery canvas — surface functional/social/emotional jobs, pains, and gains, then map each to a job-story component.
• Story writing — author situations, motivations, and outcomes that are specific, solution-agnostic, and benefit-focused.
• Quality gating — apply the six INVEST criteria and write 6-8 outcome-focused acceptance criteria per story.
• Conversion & facilitation — convert traditional user stories to job stories and run story-writing workshops.

When to Use