Lead Processor Skill

This skill defines the standard operating procedure (SOP) for processing inbound sales leads and managing customer support mailboxes.

1. Inbox Triage & Classification

Scan IMAP mailboxes configured in config/accounts.json using real, fetched email data only.
Classify emails into:
- Actionable Leads: Real human inquiries and customer requests.
- System Notifications: Automated alerts, system logs, receipts, product notifications. Move to the designated System/Archive folder.
- Marketing/Spam: Cold outreach, SEO services, promotional content. Move to the designated Marketing folder.
Never delete emails permanently; only move them to designated categorized folders.

When a genuine lead is found, extract the core request.
Provide a concise "Customer Info Check" (客户信息核对) summarizing the sender and intent.
Generate 3 response options (A, B, and C).
Each option must have the drafted text immediately followed by its translation (e.g., English text followed directly by Chinese translation).
Match the customer's language unless the user asks otherwise.
CRITICAL CONSTRAINT: Do NOT send the email automatically. Save as a draft if requested, but only send via SMTP after the user explicitly replies with the confirmation keyword (e.g., 【确认发送】).

Once an email is confirmed and sent, update the corresponding CRM record.
Update the status field to indicate progression (e.g., Replied, Failed, or custom pipeline stages).
Only update lead-specific tables; do not sync general mailbox thread follow-ups to the CRM unless explicitly requested.

Support daily scheduled sweeps to keep the inbox clean.
Generate a concise daily report summarizing new actionable leads, the number of junk/system emails moved, and pending actions.

Drafts saved to the mailbox and final outbound emails must preserve the full available thread.
Ensure nested quotes (e.g., <blockquote class="gmail_quote">) and original headers are intact so the recipient sees the complete conversation history.