Zendesk Automation
Warn
Audited by Snyk on Mar 9, 2026
Risk Level: MEDIUM
Full Analysis
MEDIUM W011: Third-party content exposure detected (indirect prompt injection risk).
- Third-party content exposure detected (high risk: 0.90). The skill explicitly ingests and analyzes incoming Zendesk tickets (see "INCOMING TICKET FLOW" and the AI-Powered Features sections like "sentiment_analysis" and "intent_detection" in SKILL.md), which are untrusted user-generated messages that directly drive routing, priority, and automated actions and thus could enable indirect prompt injection.
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