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Order Management

Prerequisite: Order creation requires a cart with items and addresses. See cart-checkout/.

Quick Reference

Task	SDK Method
Create order	sdk.order.createOrder({ cart_id, payment_method? })
List orders	sdk.order.listOrders({ page, limit })
Get order detail	sdk.order.getOrderDetails({ order_number })
Get shipments	sdk.order.listOrderShipments({ order_number })
Get payments	sdk.order.listOrderPayments({ order_number })
Payment status	sdk.order.getPaymentStatus(orderNumber) — takes a plain string, not { order_number }
Retry payment	sdk.order.retryOrderPayment({ order_number }, { payment_method })
Cancel order	sdk.order.cancelOrder({ order_number }, { cancellation_reason, refund_mode })
Get refunds	sdk.order.listOrderRefunds({ order_number })

Note: Returns are managed by the brand admin (Admin Portal), not the storefront. Customers can cancel within the cancellation window (is_cancellation_allowed); the admin then decides whether to schedule a return shipment or issue a direct refund. The default behavior is to refund if cancelled within the window. Return/replacement request APIs for storefront are under development.

Decision Tree

User Request
    │
    ├─ "Place order" / "Checkout"
    │   └─ sdk.order.createOrder() → handle payment_info
    │       → See cart-checkout/ for full checkout flow
    │
    ├─ "My orders" / "Order history"
    │   └─ sdk.order.listOrders({ page, limit })
    │
    ├─ "Order detail" / "Order #123"
    │   └─ sdk.order.getOrderDetails({ order_number })
    │
    ├─ "Track shipment"
    │   └─ sdk.order.listOrderShipments({ order_number })
    │       → tracking_url, awb_no, status, eta_delivery
    │
    ├─ "Payment failed" / "Retry"
    │   ├─ Check → sdk.order.getPaymentStatus(orderNumber)
    │   └─ Retry → sdk.order.retryOrderPayment({ order_number }, { payment_method })
    │
    └─ "Cancel order"
        ├─ Check is_cancellation_allowed first
        └─ sdk.order.cancelOrder({ order_number }, { ... })

Order Statuses

Status	Description
draft	Order created, awaiting payment
confirmed	Payment successful, order confirmed
processing	Being prepared for shipment
shipped	In transit
delivered	Delivered to customer
cancelled	Order cancelled

Payment Statuses

Status	Description	Action
pending	Payment not yet processed	Poll again after delay
success	Payment successful	Show confirmation
failed	Payment failed	Check is_retry_available

Key Patterns

Create Order from Cart

See cart-checkout/references/payment-patterns.md § "Building Payment Payloads" for all payment_method shapes.

const { data: order, error } = await sdk.order.createOrder({
  cart_id: cartId,
  payment_method: {
    payment_provider_slug: "juspay",
    integration_type: "hyper-checkout",
    gateway_reference_id: gatewayRefId,
    return_url: "https://yoursite.com/order/confirm",
    action: "paymentPage",
  },
});

if (order.payment_required) {
  // Use payment_info to redirect or handle payment flow
}

List Orders with Filters

const { data, error } = await sdk.order.listOrders({
  page: 1,
  limit: 10,
  sort_by: JSON.stringify({ order_date: "desc" }),
});

// data.orders → OrderList[] (summary view)
// data.pagination → { total_records, total_pages, next_page }

Poll Payment Status

async function pollPaymentStatus(orderNumber: string) {
  // Note: getPaymentStatus takes a string, not an object
  const { data, error } = await sdk.order.getPaymentStatus(orderNumber);

  if (data.status === "pending") {
    setTimeout(() => pollPaymentStatus(orderNumber), 3000);
    return;
  }

  if (data.status === "success") {
    showConfirmation(orderNumber);
  } else if (data.is_retry_available) {
    showRetryOption(orderNumber);
  } else {
    showPaymentFailed();
  }
}

Cancel Order

// First check if cancellation is allowed
const { data: order } = await sdk.order.getOrderDetails({
  order_number: orderNumber,
});

if (order.is_cancellation_allowed) {
  const { data, error } = await sdk.order.cancelOrder(
    { order_number: orderNumber },
    {
      cancellation_reason: "Changed my mind",
      refund_mode: "original_payment_mode",
      feedback: "Optional feedback",
    }
  );
}

Shipment Tracking

const { data, error } = await sdk.order.listOrderShipments({
  order_number: orderNumber,
});

data.shipments.forEach((shipment) => {
  console.log(shipment.status);        // "shipped", "delivered", etc.
  console.log(shipment.tracking_url);  // Courier tracking link
  console.log(shipment.awb_no);        // Air waybill number
  console.log(shipment.eta_delivery);  // Estimated delivery date
});

Common Pitfalls

Level	Issue	Solution
CRITICAL	Creating order without address	Cart must have billing/shipping addresses set before createOrder()
HIGH	Not polling payment status	After gateway redirect, always poll getPaymentStatus()
HIGH	Showing cancel button when not allowed	Check is_cancellation_allowed from order detail first
MEDIUM	Not handling multiple shipments	One order can have multiple shipments — iterate data.shipments
MEDIUM	Missing return_url	Must provide return_url for payment gateway callback
MEDIUM	Building a returns flow on storefront	Returns are admin-managed. Storefront supports cancellation only (cancelOrder). Show order/refund status, not a "Request Return" form.
LOW	Not filtering orders by status	Use status[] query param to show relevant orders per tab

See Also

• cart-checkout/ - Cart management and checkout flow
• webhooks/ - Real-time order status updates via webhooks

Documentation

• Checkout Flow: https://www.commercengine.io/docs/storefront/checkout
• My Account - Orders: https://www.commercengine.io/docs/storefront/my-account
• API Reference: https://www.commercengine.io/docs/api-reference/orders
• LLM Reference: https://llm-docs.commercengine.io/storefront/operations/create-order