Holistic UX Design

Use this skill to design experiences as systems. The goal is not to make an interface look nicer; it is to understand what progress the user is trying to make, what blocks that progress, and what artefact will help the next decision.

Boundaries

Use this skill for:

• diagnosing confusing, slow, low-trust, high-drop-off, or hard-to-complete experiences
• mapping user flows, journey maps, service blueprints, and low-fidelity wireframes
• running product/flow-level heuristic reviews
• translating research notes into themes, opportunities, and design principles
• reasoning about cognitive load, JTBD, backstage processes, and failure paths

Route elsewhere when the request is really: