SRE Service Triage

Decide whether a service is healthy, degraded, or unhealthy, and say why. Triage is a hierarchy, not a checklist: SLOs and alerts define whether the service is failing its contract, trace-derived golden signals describe how it is failing, dependencies and infrastructure explain where the failure comes from, and logs supply the sentence you put in the incident channel. Work down the hierarchy until the evidence supports a verdict, then stop.

For authoring and tuning SLO definitions, burn-rate rules, and alert thresholds, use the observability-service-reliability skill. This skill only reads that state. For Kubernetes workload, node, or control-plane diagnosis — restart loops, OOM kill confirmation, node pressure, admission rejections, stuck rollouts — hand off to the observability-k8s-investigation skill. This skill checks whether a Kubernetes-hosted service is saturated; it does not diagnose why the pod or the node behind it is failing.

Environment Configuration