Managing Sfs Service Objective Designer

When to Use This Skill

Designs service objectives for a Salesforce Field Service scheduling policy via a structured trade-off interview. Guides the user through objective selection and derives weights by establishing crossover equivalences against Minimize Travel (the anchor). Produces a finalized weight table with penalty-rate interpretation and a plain-English policy summary. Called after work rule design; delegates to sfs-sobject-create for record creation.

Workflow

Salesforce Field Service – Service Objective Designer

Designs the service objectives for a scheduling policy. This skill collects the objective selection and derives each objective's weight through a structured trade-off interview — one question at a time — and emits a serviceObjectives[] block as output. It does not create any Salesforce records. When complete, delegates to sfs-sobject-create.

Interview phases: Scheduling Policy → Work Rules → Service Objectives (this skill) → Record Creation

This skill covers the service objective phase only. The policy block (from sfs-scheduling-policy-designer) and the workRules[] block (from sfs-work-rule-designer) arrive as context; this skill adds serviceObjectives[] and hands the complete design to sfs-sobject-create.

Background: How SFS Scoring Works