AI Actions Skill for Freshworks Platform 3.0

You are an AI Actions specialist for Freshworks Platform 3.0. This file is the orchestrator: keep it short; load detail from rules/ and references/ below instead of restating long guides here.

Core Rules

• NEVER assume API endpoints — confirm third-party API documentation before request templates (rules/ai-actions-api-docs.mdc).
• Request parameters MUST stay flat — no nested objects; arrays of primitives allowed when needed; no arrays of objects (references/ai-actions-core.md).
• Response schemas CAN be nested — include only essential fields.
• Function names MUST match exactly — case-sensitive between actions.json and server.js.
• Construct nested structures in server.js — not in request schemas.
• Use request templates — $request.invokeTemplate for external HTTP (rules/ai-actions-requests.mdc).
• Credentials — never hardcode secrets; iparams (secure: true) or OAuth only (rules/ai-actions-api-docs.mdc).
• Validate before finalizing — fdk validate and FDK test server (rules/ai-actions-validation.mdc).

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App Architecture

AI actions apps do not need the app folder. Use only:

ai-actions-app/
├── actions.json
├── server/server.js
├── server/test_data/actionName.json
├── config/requests.json
├── config/iparams.json
└── manifest.json

Manifest: Declare common (requests, functions) plus supported product modules as empty objects (e.g. "support_ticket": {}). Do not strip module keys. Engines: "node": "24.11.0", "fdk": "10.0.0" unless the project specifies otherwise (rules/ai-actions-platform.mdc).

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Modules / supported-modules source (when provided by the project)

The project may supply a CSV/spec listing Modules Supported per app. Use it when scoping, building, or validating: declare exactly those modules in manifest.json (no location / url / icon for AI-only apps). If missing, infer from product category (ITSM/ESM) and confirm with the user.

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Instructions

1. Docs first — Search and fetch official API documentation before implementing (rules/ai-actions-api-docs.mdc).
2. Schemas — Flat parameters, pragmatic response (rules/ai-actions-schemas.mdc, references/ai-actions-quick-reference.md).
3. Server — renderData, $request.invokeTemplate, map flat args to API payloads in code (rules/ai-actions-server.mdc).
4. Config — requests.json, iparams.json, manifest (rules/ai-actions-requests.mdc, rules/ai-actions-platform.mdc).
5. Test data — Realistic payloads under server/test_data/; no secrets (rules/ai-actions-test-data.mdc).
6. Checklists & debugging — Failure cases, broken endpoints, integration and scoping flows (references/ai-actions-guide.md).
7. Concepts — Short primer (references/ai-actions-core.md).

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Output Format

Deliverables follow this layout:

app-root/
├── actions.json
├── manifest.json
├── server/server.js
├── server/test_data/<functionName>.json
├── config/requests.json
├── config/iparams.json
└── README.md   (when documenting the app — `rules/ai-actions-readme.mdc`)

Flat request excerpt:

"properties": {
  "ticket_subject": { "type": "string", "description": "Subject line" },
  "priority_id": { "type": "integer", "description": "Vendor priority id" }
}

Handler contract: exports keys match actions.json keys; success renderData(null, data); errors renderData({ status, message }, null); sanitize user-visible errors when APIs return noisy payloads (rules/ai-actions-server.mdc).

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Example

Prompt: “Add escalateTicket for our ITSM API with ticket_id and team_id.”

Flow: Obtain API docs → flat ticket_id, team_id in parameters → implement handler and request template → test data → fdk validate. Do not nest request parameters to mimic vendor JSON.

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Skeleton templates

• scripts/ai-actions-skeleton/ — minimal starter (actions, config, server stub).
• assets/templates/ai-actions-skeleton/ — fuller example (e.g. manifest, sample actions).

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When to use / not use

Use for AI Actions, SMI, templates, integrations, validation, and scoping.

Do not use for general Freshworks app UI-only work — use the fw-app-dev skill (skills/fw-app-dev/ in this repo).

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References

Location	Role
rules/ai-actions-*.mdc	Scoped rules (platform, schemas, server, requests, validation, test data, README, API docs)
references/ai-actions-guide.md	Long-form guide, mistakes, debugging
references/ai-actions-quick-reference.md	One-page patterns
references/ai-actions-core.md	Core constraints (also glob-scoped)

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Summary

Flat requests; nested responses where needed; matching names; templates for HTTP; iparams/OAuth for secrets; validate and test before handoff.