Voice of Customer Synthesizer

Turn scattered customer feedback into a single source of truth. Aggregates signals from every source you have, clusters them into themes, and produces a report that product, marketing, and CS teams can actually act on.

Built for: Startups where customer feedback lives in 6 different places and nobody has time to synthesize it. The founder says "what are customers saying?" and nobody has a clear answer. This skill produces that answer.

When to Use

• "What are our customers saying?"
• "Synthesize customer feedback from last quarter"
• "Build a VoC report for the product team"
• "What themes are coming up in customer feedback?"
• "Aggregate feedback from all our channels"

Phase 0: Intake

Feedback Sources (provide all you have)

1. Support tickets — Export from support tool (CSV: customer, date, subject, description, tags, resolution)
2. NPS/CSAT survey responses — Scores + verbatim comments