Vapi Platform Skill

Overview

Vapi is a voice AI platform for building phone agents. Users connect Vapi assistants to Getflowetic to monitor call performance, track costs, and analyze conversation outcomes.

Vocabulary

• call: A single voice interaction between an assistant and a caller
• assistant: A configured Vapi voice agent with a system prompt, model, and voice
• ended_reason: Why the call terminated (hangup, voicemail, error, silence-timeout, max-duration)
• cost: Per-call cost in USD based on duration + model usage
• transcript: Full text of the conversation
• status: Call outcome — ended (success) or other values (failure)

Key Metrics for Dashboards

• Call Volume: Total calls over time — trend chart on started_at
• Success Rate: Percentage of calls with status=success — hero stat
• Avg Duration: Average call length in ms — supporting metric card
• Cost per Call: Total cost divided by call count — supporting metric
• Assistant Breakdown: Calls per assistant — pie chart on assistant_name/workflow_name