HR Service Delivery for ServiceNow

HR Service Delivery (HRSD) streamlines employee services through cases, lifecycle events, and self-service.

HRSD Architecture

Employee Center (Portal)
    ├── HR Service Catalog
    │   ├── HR Catalog Items
    │   └── Requests → HR Cases
    ├── Knowledge Articles
    └── My HR Cases

HR Cases (sn_hr_core_case)
    ├── Case Tasks
    ├── Lifecycle Events
    └── Document Requests