Pages: Refund / Return Policy

Guides refund and return policy page content for SaaS, digital products, e-commerce, and services. Covers jurisdiction-specific requirements including EU withdrawal rights.

When invoking: On first use, if helpful, open with 1–2 sentences on what this skill covers and why it matters, then provide the main output. On subsequent use or when the user asks to skip, go directly to the main output.

Initial Assessment

Identify:

1. Product category: See §Product Categories — refund logic is fundamentally different for SaaS vs digital downloads vs physical goods vs services
2. Jurisdiction: EU (14-day withdrawal right + mandatory withdrawal button), UK (DMCCA subscription rules), US (FTC clear-and-conspicuous), Australia (consumer guarantees), China (2026 platform rules)
3. Refund model: Full refund, partial/pro-rata, store credit only, no refund, or conditional
4. Payment flow: One-time, subscription/recurring, or tiered pricing

Product Categories

Refund policies differ radically by product type. Identify the category first: