Usability Testing

Plan and run tests that find usability problems before users hit them in production. Stack-agnostic. Tool-agnostic.

This skill is for testing existing designs or prototypes. For broader discovery research, use ux-research. For conversion testing in production, use cro-optimization.

When to use

• Before launching a new flow or major redesign
• After a redesign to verify it doesn't introduce new problems
• When analytics show drop-off but you don't know why
• When customer support tickets pattern around specific UI areas
• Pre-launch user validation
• Comparing two design directions

When NOT to use