Email Drafting

This skill enables an AI agent to compose professional, context-appropriate emails across a variety of scenarios. The agent analyzes the purpose, audience, and tone requirements, then produces a complete email with subject line, body, and call to action. It supports common email types including cold outreach, follow-up sequences, customer support responses, internal status updates, and meeting requests.

Workflow

1. Identify the email type and objective. Determine the category of the email — cold outreach, follow-up, customer support reply, internal update, or meeting request. Each type has different structural expectations. A cold outreach email prioritizes a compelling hook, while a support response leads with empathy and resolution. Clarify the single desired outcome: a scheduled call, an acknowledged resolution, an informed team, etc.

2. Profile the recipient and calibrate tone. Gather details about the recipient: name, title, company, relationship history, and any previous interactions. Use this context to select the appropriate tone — formal for executive outreach, conversational for peer updates, empathetic for complaint responses, or urgent when time-sensitive action is required. Apply personalization tokens such as {{first_name}}, {{company}}, and {{pain_point}} when drafting templates.

3. Compose the subject line. Write a subject line that is specific, concise (under 60 characters), and action-oriented. Avoid generic phrases like "Quick question" or "Touching base." Instead, reference a concrete benefit or context point, e.g., "Cut your onboarding time by 40% — here's how" or "Follow-up: action items from Thursday's standup."

4. Draft the email body with clear structure. Follow a proven structure: opening hook (1-2 sentences establishing relevance), body (2-3 short paragraphs delivering the core message with supporting evidence or context), and closing with a single, unambiguous call to action. Keep paragraphs under 3 sentences. Use bullet points for lists of items or benefits. Avoid walls of text.

5. Add signature and formatting polish. Include an appropriate sign-off ("Best regards," for formal, "Thanks," for casual, "Cheers," for friendly) followed by the sender's name, title, and contact info. Review the draft for grammar, spelling, and readability. Ensure the email can be scanned in under 30 seconds.

6. Review against checklist and deliver. Verify the email meets these criteria: subject line is compelling, tone matches the audience, the CTA is clear and singular, the email is under 200 words for outreach or under 300 words for detailed responses, and no placeholder tokens remain unresolved. Output the final email in a ready-to-send format.

Usage