Customer Support Intake

For Claude: How to Use This Skill

Skill instructions are preloaded in context when this skill is active. Do not perform filesystem searches or tool-driven exploration to rediscover them; use the guidance below directly.

When to Use

• collect support logs for seren desktop
• package customer incident evidence
• capture screenshot and diagnostics for support

Workflow Summary

1. verify_consent uses transform.assert_consent
2. verify_support_org_db_access uses connector.storage.post
3. collect_environment uses connector.diagnostics.post
4. collect_logs uses connector.diagnostics.post
5. collect_chat_history uses connector.diagnostics.post
6. open_incident_view uses connector.playwright.post
7. capture_screenshot uses connector.playwright.post
8. redact_and_minimize uses transform.redact_sensitive
9. hash_payload uses transform.hash_payload
10. upsert_incident uses connector.storage.post
11. persist_evidence uses connector.storage.post
12. set_retention uses connector.storage.post
13. summary uses transform.support_summary