customer-feedback
SKILL.md
Customer Feedback
Overview
Customer feedback is your compass. It tells you what's working, what's broken, and what to build next. But most solopreneurs either ignore feedback (and build the wrong things) or blindly implement every suggestion (and lose focus). This playbook shows you how to collect high-quality feedback, analyze it systematically, and act on what matters.
Step 1: Build Your Feedback Collection System
Feedback doesn't come automatically. You need channels to capture it consistently.
Feedback channels to set up:
| Channel | When to Use | Setup |
|---|---|---|
| In-app feedback widget | Capture feedback at the moment of use | Tools: Canny, UserVoice, or custom form |
| Email surveys | Periodic check-ins (quarterly or post-milestone) | Tools: Typeform, Google Forms |
| Customer interviews | Deep qualitative insights | Manual scheduling (Calendly) |
| Support tickets | Capture pain points and bugs | Tools: Intercom, Help Scout, Zendesk |