Assigning a ServicePlanner SRA via an Autolaunched Flow

What this skill is for

In the ServicePlanner (Service Rep Assistant) setup there is an optional step:

Define Your Multi-Agent Assignment Criteria (Optional) Add an autolaunched flow to determine which agent is assigned based on the record details. If you only have one agent, you don't need to assign a flow.

That flow is the switch that decides which SRA appears on a given live VoiceCall / MessagingSession / Case, using that record's own field values. You only need it when an org has two or more SRAs; with one SRA the platform just uses it.

This skill is the exact, verified contract for that flow: the required input variable, the required output variable, what the output value must be, and how to extend or build one. Ground-truthed from two Active, deployed flows in CommericalDemos (SRA_Assignment_on_VoiceCalls, SRA_Assignment_for_Messaging).

The contract (the whole thing)

The flow is a plain AutoLaunchedFlow. Its entire interface with the platform is two variables: