Service Cloud CI/CD (Tooling API)

Use This Skill When

• Wiring Service Cloud metadata into a CI/CD pipeline (GitHub Actions, Jenkins, Copado).
• Enforcing Apex code coverage gates on triggers/classes exercised by routing, entitlements, or flows.
• Introspecting active Flow versions (e.g., Omni routing flow) before promoting a package.
• Auditing validation rules and custom fields on Case, VoiceCall, MessagingSession before a deploy.
• Running async test batches and blocking pipeline promotion on results.

Core Workflow