SRA Permission Checker

Doc-anchored permission validator for Service Rep Assistant / Service Assistant. Answers one question definitively: "Are the permissions the official docs require actually assigned, on the correct users?" — before you go chasing config or platform bugs.

This skill exists because "it's a perms issue" sends FDEs down a rabbit hole of adding permissions that are already there or adding them to the wrong user. The single most common real gaps are subtle: a permission on the rep that belongs on the agent runtime user, the "View All Voice and Video Calls" vs "View Voice and Video Calls" trap, and eligibility-flow direct access (which the Run Flows permission does NOT satisfy).

When to trigger