Freshdesk

Manage support tickets, contacts, and agents.

Environment Variables

• FRESHDESK_DOMAIN - Domain (e.g. mycompany for mycompany.freshdesk.com)
• FRESHDESK_API_KEY - API key

List tickets

curl -s -u "$FRESHDESK_API_KEY:X" \
  "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets?per_page=10" | jq '.[] | {id, subject, status, priority}'

Create ticket

curl -s -X POST -u "$FRESHDESK_API_KEY:X" \
  -H "Content-Type: application/json" \
  "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/tickets" \
  -d '{"subject":"Issue","description":"Details here","email":"user@example.com","priority":2,"status":2}' | jq '{id, subject}'

List contacts

curl -s -u "$FRESHDESK_API_KEY:X" \
  "https://$FRESHDESK_DOMAIN.freshdesk.com/api/v2/contacts?per_page=10" | jq '.[] | {id, name, email}'

Notes

• Always confirm before creating or updating tickets.