ServiceNow

Query and manage incidents, changes, and service catalog items.

Environment Variables

• SERVICENOW_INSTANCE - Instance name (e.g. mycompany for mycompany.service-now.com)
• SERVICENOW_USER - Username
• SERVICENOW_PASSWORD - Password

List incidents

curl -s -u "$SERVICENOW_USER:$SERVICENOW_PASSWORD" \
  -H "Accept: application/json" \
  "https://$SERVICENOW_INSTANCE.service-now.com/api/now/table/incident?sysparm_limit=10&sysparm_fields=number,short_description,state,priority,assigned_to" | jq '.result[]'

Create incident

curl -s -X POST -u "$SERVICENOW_USER:$SERVICENOW_PASSWORD" \
  -H "Content-Type: application/json" \
  "https://$SERVICENOW_INSTANCE.service-now.com/api/now/table/incident" \
  -d '{"short_description":"Issue summary","description":"Detailed description","urgency":"2","impact":"2"}' | jq '.result | {number, sys_id}'

List change requests

curl -s -u "$SERVICENOW_USER:$SERVICENOW_PASSWORD" \
  -H "Accept: application/json" \
  "https://$SERVICENOW_INSTANCE.service-now.com/api/now/table/change_request?sysparm_limit=10&sysparm_fields=number,short_description,state,type" | jq '.result[]'

Update incident

curl -s -X PATCH -u "$SERVICENOW_USER:$SERVICENOW_PASSWORD" \
  -H "Content-Type: application/json" \
  "https://$SERVICENOW_INSTANCE.service-now.com/api/now/table/incident/SYS_ID" \
  -d '{"state":"6","close_notes":"Resolved by automation"}' | jq '.result | {number, state}'

Notes

• Always confirm before creating or closing incidents.