Zendesk

Manage tickets, users, and organizations.

Environment Variables

• ZENDESK_SUBDOMAIN - Subdomain (e.g. mycompany)
• ZENDESK_EMAIL - Agent email
• ZENDESK_API_TOKEN - API token

List tickets

curl -s -u "$ZENDESK_EMAIL/token:$ZENDESK_API_TOKEN" \
  "https://$ZENDESK_SUBDOMAIN.zendesk.com/api/v2/tickets?per_page=10" | jq '.tickets[] | {id, subject, status, priority}'

Create ticket

curl -s -X POST -u "$ZENDESK_EMAIL/token:$ZENDESK_API_TOKEN" \
  -H "Content-Type: application/json" \
  "https://$ZENDESK_SUBDOMAIN.zendesk.com/api/v2/tickets" \
  -d '{"ticket":{"subject":"Issue","description":"Details","priority":"normal"}}' | jq '.ticket | {id, subject}'

Search

curl -s -u "$ZENDESK_EMAIL/token:$ZENDESK_API_TOKEN" \
  "https://$ZENDESK_SUBDOMAIN.zendesk.com/api/v2/search?query=type:ticket%20status:open" | jq '.results[] | {id, subject, status}'

Notes

• Always confirm before creating or updating tickets.