Zoom Virtual Agent

Implementation guidance for Zoom Virtual Agent across:

• Web campaign/chat embeds.
• Android WebView wrappers.
• iOS WKWebView wrappers.
• Knowledge-base sync and custom API ingestion.

Official docs:

• https://developers.zoom.us/docs/virtual-agent/
• https://developers.zoom.us/docs/virtual-agent/web/
• https://developers.zoom.us/docs/virtual-agent/android/
• https://developers.zoom.us/docs/virtual-agent/ios/

Routing Guardrail

• If the user is implementing Contact Center app surfaces inside Zoom client, chain with ../contact-center/SKILL.md.
• If the user needs backend knowledge-base CRUD or automation scripts, chain with ../rest-api/SKILL.md and ../oauth/SKILL.md.
• If the user asks only for website bot embed and campaign controls, stay on web/SKILL.md.
• If the user asks for mobile native wrappers around web chat, route to android/SKILL.md or ios/SKILL.md.

Quick Links

1. concepts/architecture-and-lifecycle.md
2. scenarios/high-level-scenarios.md
3. references/versioning-and-drift.md
4. references/samples-validation.md
5. references/environment-variables.md
6. troubleshooting/common-drift-and-breaks.md
7. RUNBOOK.md

Platform skills:

• web/SKILL.md
• android/SKILL.md
• ios/SKILL.md

Common Lifecycle Pattern

1. Configure campaign or entry ID in Virtual Agent admin.
2. Initialize SDK in web or WebView container.
3. Wait for readiness (zoomCampaignSdk:ready or waitForReady()) before calling APIs.
4. Register bridge handlers (exitHandler, commonHandler, support_handoff) when native orchestration is needed.
5. Handle conversation lifecycle (engagement_started, engagement_ended) and UI state.
6. End chat (endChat) and clean up listeners.

High-Level Scenarios

• Website campaign launcher with contextual customer attributes.
• Mobile app WebView chat with native close/handoff bridge.
• External URL handling via system browser vs in-app browser policy.
• Knowledge-base sync from external systems using custom API connector.
• Cross-team support flow that escalates from bot to live support with handoff payload.

Chaining

• Contact Center app/web/mobile patterns: ../contact-center/SKILL.md
• OAuth app setup and tokens: ../oauth/SKILL.md
• API workflows for KB automation: ../rest-api/SKILL.md
• Event-driven backend follow-up: ../webhooks/SKILL.md

Operations

• RUNBOOK.md - 5-minute preflight and debugging checklist.