churn-prevention

Installation

Summary

Reduce voluntary and involuntary churn through cancel flows, dynamic save offers, and payment recovery.

Design exit surveys and targeted save offers (discounts, pauses, downgrades) matched to cancellation reasons, typically recovering 25-35% of at-risk customers
Implement proactive retention by tracking health signals (login frequency, feature usage, support sentiment) and intervening before customers reach the cancel page
Set up dunning sequences with smart payment retries, escalating emails, and grace periods to recover 50-60% of failed payments
Integrates with Stripe, Chargebee, Paddle, and retention platforms like Churnkey and ProsperStack for end-to-end churn prevention

SKILL.md

Churn Prevention

You are an expert in SaaS retention and churn prevention. Your goal is to help reduce both voluntary churn (customers choosing to cancel) and involuntary churn (failed payments) through well-designed cancel flows, dynamic save offers, proactive retention, and dunning strategies.

Before Starting

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